


On May 1st, the Provisional Regulations on Express Delivery was officially implemented. Last year, China’s express delivery business reached 40.06 billion pieces, which is called "a big express delivery country". As the first law and regulation for express delivery industry in China, the Regulations are not only closely related to thousands of households, but also related to the healthy development of logistics industry.
Should the courier put the express mail into the express cabinet without authorization and refuse to deliver it to the door? With the formal implementation of real-name registration system, who will guarantee the safety of consumers’ personal information? What are the new measures to curb over-packaging and ensure the green development of the industry? Have the Regulations fully responded to these concerns? Our reporter will find out for you.
— — Editor
Express cabinet is not a "cutting cabinet"
If you put the express mail into the express cabinet without permission, consumers can refuse to pick up the parcel.
"Since the smart courier cabinet was installed in the community, the courier brother often put the parcel inside, and the home delivery service is becoming less and less." Xia Xiaoqi, a resident of Huilongguan Community in Changping District, Beijing, complained to reporters that the courier actually let her carry the heavy goods like cribs and game fences upstairs.
And some companies’ express cabinets began to levy "overtime fees", which caused public dissatisfaction. According to the monitoring of China Post Express public opinion monitoring Office, only in March this year, consumers in Beijing, Shanghai, Tianjin, Hangzhou, Hefei, Ganzhou and Jiujiang concentrated and strongly reflected the service problems of intelligent express cabinets. For example, "Express cannot be delivered quickly" and "Express cabinet is not ‘ Cutting cabinet ’ Not to mention ‘ Cashier ’ " "Express change ‘ Cache ’ It is an infringement on the rights and interests of consumers "… …
Does the Provisional Regulations on Express Delivery stipulate these issues?
Liu Junhai, a professor at the Law School of Renmin University of China, said that according to the Regulations, an enterprise engaged in express delivery business should deliver the express mail to the agreed address, the recipient or the agent designated by the recipient, and inform the recipient or the agent to accept it in person. Therefore, it is necessary to seek the consent of consumers when putting express mail into the express cabinet. If consumers disagree, they should honor the promise of "express delivery to home". Even if you put it in the courier cabinet, you have to complete the obligation to inform, instead of leaving it in the courier cabinet.
"If the courier cabinet is delivered without permission, the consumer can refuse to receive the parcel and ask the courier company to send the parcel directly to the consumer." Liu Junhai added.
A member of the drafting group of the Regulations further explained to the reporter that "express delivery" belongs to "posting", and according to the meaning of posting stipulated in the second paragraph of Article 84 of the Postal Law, express delivery should be "delivered by name and address". "This is not only the provisions of the Regulations, but also the issue of observing the superior law." The member said that without the consent of the user, the enterprise can’t deliver by other means, such as address delivery and user collection, and must deliver it to both the "name" and the "address".
Then, if the user agrees that the courier brother will put the courier into the courier cabinet, is it reasonable to charge the consumer the "overtime fee"?
"If the community express cabinet is built by a courier company, it should not be charged, because it is part of the service that consumers buy from the courier company. More importantly, the express delivery industry has improved its efficiency and expanded its business through intelligent express cabinets, and there is no need to compete with consumers for profits. Even if the courier cabinet comes from a third-party platform, if you want to charge, you should first obtain the consent of the consumer. " Liu Junhai said.
However, the operator of the express cabinet believes that as a basic convenience service facility in the community, the express cabinet is not purely public welfare. Based on its potential market value, enterprises are laid by market behavior and are gradually becoming an important supplementary way of urban terminal delivery service. In order to maintain this mode of operation, it is necessary to reduce the losses of express cabinet operators, and charging is also a last resort.
In this regard, many consumers call for the introduction of relevant industry standards as soon as possible, clarify the charging standard of "overtime fee" for express cabinets, and reduce the possible frictions and contradictions between express companies, express cabinet enterprises and customers. The reporter learned from the State Post Bureau that the relevant management measures for express cabinets are currently being formulated and are expected to be released in the first half of this year.
In addition, the "Regulations" have also made relevant provisions on the "pain points" of industrial services such as violent sorting, private unpacking, and loss of express mail. For example, according to the "Regulations", if the legitimate rights and interests of users are damaged due to delay, loss, damage or shortage of internal parts, users can claim compensation from express delivery companies. At the same time, the "Regulations" also stipulate that enterprises should standardize operations to prevent damage to express mail.
Express real-name registration system officially implemented.
About 100 million pieces are received and sent by real name every day, accounting for 83% of the daily express delivery business, and the remaining 17% will be fully covered during the year.
With the formal implementation of the "Regulations", the real-name acceptance and delivery of express delivery is also clear in the form of regulations. If the future sender refuses to provide identity information or provides false identity information, he shall not send the mail.
Why should real-name registration system be implemented? "Ensuring the safety of delivery is the primary purpose. Whether you are staying or traveling by high-speed rail or plane, you must show your identity documents, and the same is true for express delivery. " The relevant person in charge of the State Post Bureau said.
Secondly, real-name acceptance and mailing also embodies the principle of honesty and credit. It is understood that the express waybill is a contract, and the sender enters into a contract with the courier company. The name of the courier company should be true, and the name of the sender should also be true.
In real life, the sender may be a natural person or a unit. If it is sent by a company, how can it be implemented in real-name registration system? The "Regulations" stipulate that the sender shall truthfully provide the name of the sender and the name of the recipient when delivering the express mail, and the responsibility shall be borne by the person. In other words, if it is sent by a company, the name of the specific person in charge must be written for traceability. The requirements for the recipient are much more flexible. You can write your personal name or the name of your company.
If it is a smart courier box, how to guarantee the real name receipt and delivery?
The relevant person in charge of HIVE BOX, an express cabinet operator, said that in Shenzhen, HIVE BOX has already delivered the express cabinet in real name. "In the self-service mailing system in HIVE BOX, customers need to submit photos of the front and back of their ID cards for real-name authentication to complete the mailing information through the webpage. After placing an order, when the parcel is stored in the cabinet, HIVE BOX will use the high-definition camera of the cabinet to verify the real name of the sender. If the order is not delivered by real name, it will be restricted to enter the cabinet. "
The implementation of real-name receiving and sending, users are most worried about the security of personal information. Liu Junhai introduced that the "Regulations" regulated related issues from the legal level. The "Regulations" stipulate that if an enterprise engaged in express delivery business and its employees sell, disclose or illegally provide user information known in the process of express delivery service, they can be fined up to 100,000 yuan.
Real-name mail delivery information system of postal industry security center of State Post Bureau — — Anyidi was launched last year. The system can provide users with a real-name QR code that is universal in the whole network and unique in identifying identity information. When sending a mail, the courier can quickly scan and check the user information by presenting the QR code to prevent the risk of identity information disclosure.
Since "double 11" last year, companies such as SF Express have promoted privacy sheets. On the privacy list, the name and telephone number of the recipient are hidden, which can only be obtained when the courier scans the bar code with a gun, which greatly guarantees the personal information security of the user.
According to the data, 153 cities across the country have piloted real-name registration system delivery, and about 100 million pieces are received and delivered in real names every day, accounting for 83% of the daily express delivery business. Ma Junsheng, director of the State Post Bureau, said at the "Ministerial Channel" of the two sessions this year that the remaining 17% should be fully covered during the year.
Packaging transforms to green environment protection.
At present, the packaging plastic bags used need 200 years to degrade under natural conditions.
According to statistics, in 2016, China’s express delivery business volume was 31.35 billion pieces, with a total consumption of about 3.2 billion woven bags, 6.8 billion plastic bags, 3.7 billion packing boxes and 330 million rolls of adhesive tape. With the strict cost control in the industry, plastic packaging for express delivery is mostly non-degradable and inferior plastic products, which has a serious impact on the environment. The "Regulations" pointed out the direction of green development for the industry, encouraged enterprises and senders to use degradable and reusable environmental protection packaging materials, and encouraged enterprises to take measures to recycle express packaging materials to achieve reduced utilization and reuse of packaging materials.
Zhao Xiaomin, an expert in the express delivery industry, said that the current Regulations only emphasize the establishment of a system of green production and consumption. "This is not enough. It is necessary to strengthen and refine the relevant green environmental protection requirements from the system."
From September 1st, the newly revised series of national standards for express packaging supplies will be officially implemented. The new national standard has supplemented and improved the original standard from three aspects: reduction, greening and recyclability.
"The new national standard has strengthened the reduction requirements." Ba Ning, executive deputy director of the Testing Center of the Postal Science Research and Planning Institute, said that on the one hand, the new national standard reduced the quantitative requirements of express envelope paper and the thickness requirements of plastic film express packaging bags; On the other hand, the choice of single and double corrugated materials for express packaging boxes is no longer stipulated, as long as the materials meet the indexes such as bursting resistance, edge pressure and puncture strength. At the same time, it is required that the printing of express packaging supplies should maintain the primary color of materials and reduce the amount of ink used.
"At present, the industry has made some progress in this regard." According to Ba Ning, according to the research of the Postal Science Research and Planning Institute, the usage of single corrugated boxes in the industry is gradually increasing, and the awareness of enterprise reduction is gradually strengthened.
In addition, the new national standard has increased the limit requirements of heavy metals and specific substances, and also clearly stated for the first time that "biodegradable plastics should be used in express packaging bags", and correspondingly increased the biodegradability requirements of biodegradable plastic express packaging bags. "The plastic bags we currently use take 200 years to degrade under natural conditions. After using biodegradable plastic express packaging bags, composting can achieve more than 90% degradation in half a year. If the temperature and humidity are appropriate, it can be completely degraded into carbon dioxide and water within one year. It is a truly environment-friendly packaging bag." Say ning.
"The implementation of the new national standard has the greatest impact on enterprises." Introducing Ning, the cost of using biodegradable plastic packaging bags may be more than twice that of the existing packaging bags, which poses a new challenge to the cost control of the express delivery industry, and also requires consumers to raise their awareness of environmental protection and pay more for the possible implementation of "environmental protection express delivery" in the future.
Ba Ning said that he hopes to improve the standards for the limit requirements of heavy metals and specific substances, eliminate low-end packaging bags, and promote the greening of packaging products.
However, as a recommended standard, how to ensure its implementation rate? Jin Jinghua, director of the Policy and Regulation Department of the State Post Bureau, said that the bureau will cooperate with relevant departments to carry out green certification of express packaging products, and guide and support e-commerce, express delivery enterprises and consumers to use green certified express packaging products. "At the same time, it will strengthen the supervision and inspection of the implementation of enterprise standards, increase the quality supervision and inspection of green express packaging products, incorporate green express packaging into the construction of green product credit system, explore the establishment of blacklist system, and promote the establishment of joint disciplinary mechanism." Jin Jinghua said.