Lianyungang Maternal and Child Health Hospital： The city took the lead in implementing ＂zero deposit＂ for hospitalization and many convenience measures ＂warm medical road＂

Since August 1st this year, the "zero deposit" service model for hospitalization has been officially implemented in Lianyungang Maternal and Child Health Hospital, which is also an extension of the service of "medical treatment first and then payment" for inpatients in outpatient and emergency departments.

"First time" is not a new word in this hospital: the first hospital in our city to pilot "pay first" is also the Municipal Maternal and Child Health Hospital. This year, the "holiday-free hospital" implemented by this hospital has opened a new mode of convenient medical treatment in the city …

These are just some of the many measures for the convenience and benefit of the people introduced by Lianyungang Maternal and Child Health Hospital. In recent years, the Municipal Maternal and Child Health Hospital has started from solving the urgent difficulties and worries of the patients, closely focused on the work arrangements of the Municipal Health and Health Commission, such as "Implementation Plan for Improving the Feeling of Medical Treatment and Enhancing the Patient Experience (2023-2025)", "Ten Action Plans for Improving the People’s Medical Service Experience (2024-2025)" and "Implementation Plan for Focusing on Eight Problems and Promoting Eight Measures to Effectively Improve the People’s Feeling of Medical Treatment", and continuously innovated the service model and improved the service quality.

"Zero deposit" for hospitalization makes the medical path smoother

"It’s the first time that I know that I can pay the fee after hospitalization. The doctor opened the hospitalization form in the outpatient clinic, completed the registration at the medical guide desk, and then went directly to the ward to go through the hospitalization procedure, which saved a lot of roads. It is really convenient for parents like me who take their children to hospital alone. " Ms. Liao, who just experienced the "zero deposit" for hospitalization in the Municipal Maternal and Child Health Hospital, gave a thumbs-up while praising.

In recent years, with the promotion of the basic medical security system for urban and rural residents and the sinking of high-quality medical resources, more and more citizens hope to enjoy a better and more perfect experience in waiting time, service efficiency, medical treatment process and doctor-patient communication. The "zero deposit" for hospitalization is an important measure to thoroughly implement the reform of improving people’s medical service experience and highlight humanized medical service, and it is also an exploration and practice to further deepen the connotation of honest medical treatment.

In order to smoothly implement the "zero deposit" service mode of hospitalization, Zhao Cheng, secretary of the Party Committee of the Municipal Maternal and Child Health Hospital, led a special class to explore the "zero deposit" service mode of hospitalization, and took the lead in convening a special mobilization meeting to fully unify the thinking of management departments and clinical wards and overcome the pressure of capital turnover. Chen Jian, the chief accountant, took the lead to arrange the implementation, made many investigations and repeated arguments, worked out the work plan, improved the service process, and promoted the upgrading of the information system. Finally, from August 1, the Municipal Maternal and Child Health Hospital tried out the "zero deposit" diagnosis and treatment model for hospitalization in five wards, including gynecology and pediatrics.

The hospitalization "zero deposit" service mode has opened a "through train" for more patients to go to the ward.

"Thanks to the good policy of the Women’s Hospital, I quickly went to the hospital." Aunt Qian, 65, said excitedly. Aunt Qian went to the hospital because of abdominal pain. After going to the hospital for examination, she found that the ovarian cyst was twisted and needed hospitalization. "But what if I’m not prepared for hospitalization?" When she was in trouble, the gynecologist told her that the hospital had just implemented the "zero deposit" service for hospitalization, and she could pay the fee after hospitalization.

The "zero deposit" for hospitalization has achieved a win-win situation for doctors and patients

What has changed in the "zero deposit" diagnosis and treatment mode of hospitalization?

After the implementation of the "zero deposit" diagnosis and treatment mode, for patients, the efficient channel for medical treatment directly from the "consultation area" to the "ward" is unblocked. After the outpatient and emergency doctors issue the "zero deposit" hospitalization form, patients first register information at the nurse station in the consultation area, and then they can go to the nurse station in the ward or use the self-service machine to go through the hospitalization procedures. When they are discharged from the hospital, they can settle accounts by the bedside and go through the discharge procedures, which reduces at least three links and greatly reduces it.

The hospital’s hospitalization process has been further streamlined, from the original "outpatient billing-hospitalization payment-ward occupancy" to the "outpatient billing registration-ward admission", which liberates the labor force of medical staff and is conducive to the rational allocation of human resources. This service is not only satisfactory to patients, but also gratifying to medical staff. "The process is reduced, patients run less, and there are fewer complaints. Moreover, patients and their families have truly felt the care of’ patient first’ through this service, and their satisfaction has come up. " Xu Shanmin, head nurse of gynecological ward, said.

"We are well aware that patients’ medical treatment is the first appeal. Hospitals should not only solve illnesses, but also implement humanistic care and provide quality medical services. The hospitalization’ zero deposit’ service mode gives priority to meeting patients’ medical needs, so that patients don’t have to delay hospitalization due to deposit problems and arrange their own payment nodes reasonably. It not only makes patients feel the care of the hospital, but also ensures the timeliness of hospitalization, thus ensuring the quality of diagnosis and treatment. " Zhao Cheng said. According to statistics, as of September 15th, the "zero deposit" hospitalization service has been tried out for 45 days, and the zero deposit admission rate in gynecological and pediatric wards is nearly 90%.

Improving the patient’s medical experience not only warms the patient’s heart, but also makes the doctor-patient relationship more harmonious. Now, in the Municipal Maternal and Child Health Hospital, service is not only a beautiful landscape, but also a "warm magnetic field" that gathers harmony and warmth.

Improve the medical experience"Embroidery Kung Fu" behind it

All along, the Municipal Maternal and Child Health Hospital has been committed to promoting the construction of a healthy Lianyungang, providing women and children in the city with full-cycle, all-round and whole-process medical care services.

Since 2022, Lianyungang Maternal and Child Health Hospital has changed its service process around the "Ten Action Plans for Improving People’s Medical Service Experience" of the Municipal Health and Health Commission, and has taken the lead in piloting the "medical treatment first and then payment" service model in outpatient and emergency departments. Over the past two years, it has served 717,000 people, with a contracted amount of nearly 300 million yuan. The service mode of "medical treatment first, then payment" has realized "three reductions and two liters", that is, the number of waiting in line has been reduced, the waiting time in line has been shortened, the time in hospital has been shortened, the appointment rate has been improved, and the satisfaction has been improved.

The hospital also formulated the Implementation Plan of Theme Activities of Lianyungang Maternal and Child Health Hospital to Improve Medical Experience and Enhance Patient Experience (2023-2025), exploring the integrated whole-course medical service mode of medical treatment, health care and rehabilitation, taking the lead in implementing the "holiday-free hospital", setting up a one-stop service center for outpatient hospitalization, speeding up the whole-process reengineering of smart outpatient service, implementing the "consistent" management mode of obstetrics, and optimizing the whole-process service of maternal and child health. A few days ago, the National Health Commission platform showed that the outpatient satisfaction, inpatient satisfaction and employee satisfaction of the Municipal Maternal and Child Health Hospital were among the highest in the ranking of maternal and child health institutions in the province.

In fact, whether it is "medical treatment first", "no holiday hospital" or "zero deposit for hospitalization" being tried out, the series of innovative measures of the Municipal Maternal and Child Health Hospital are making the concept of "comfortable medical treatment" truly come true, striving to build a benign pattern of mutual trust, harmony and win-win between doctors and patients, and constantly deepening the construction of healthy and civilized Lianyungang.